Cookie Notice
We want to ensure that you enjoy visiting and using Voice. In order to enhance your experience, we place small amounts of data called ‘cookies’ onto your computer. This Cookie Notice is given by and on behalf of the relevant contracting Voice entity specified in the Terms of Use.
You should carefully review this Cookie Notice, as well as the Terms of Use and all other Policies specified in the Terms of Use before proceeding.
1. DO WE USE COOKIES AND, IF SO, WHY?
Yes. Cookies can be useful because they allow us to recognise your device, tailor content to meet your interests, and learn how you use Voice.
We use cookies (including HTTP, HTML5 and Flash cookies) and similar technologies (such as web beacons and JavaScript) to: (i) customize and improve your experience of Voice; (ii) deliver content tailored to your interests and the manner in which you browse Voice; and (iii) manage Voice and other aspects of our business.
2. WHAT TYPES OF COOKIES ARE USED AND WHAT CHOICES DO YOU HAVE?
Below is a list of the types of cookies that we would use on Voice.
Strictly Necessary Cookies
These cookies are necessary for Voice to work and enable you to move around Voice and use the services and features. As these cookies are required for Voice to operate, they cannot be disabled.
Functional Cookies
Functional Cookies allow Voice to help maintain your session and remember the choices you made in order to provide functionality for your benefit.
For example, these cookies are used to collect information about your language preferences and other preferences indicated during your visit.
Analytic Cookies
Analytic Cookies are used to gather statistics about the use of Voice in order to improve the performance and design of our services. For these purposes, Analytic Cookies collect information about your device type, operating system type, browser type, domain, other system settings, IP address, referring URLs, information on actions taken on Voice and the dates and times of your visits, as well as the country and time zone in which your device is located.
These cookies are provided by our third-party analytics tool provider (Google Analytics) and the information obtained through these cookies will be disclosed to, or collected directly by, this third-party service provider. For more information about Google Analytics’ cookie and information practices (including the types of cookies used, their expiration date and how to install a Google Analytics Opt-out Browser Add-On), please visit their site.
Third Party Cookies
We partner with third parties to provide you with connections to certain social networks (such as Twitter, Vimeo, and YouTube) and to provide you with additional features. By using Voice or engaging with third-party plugins and widgets, such third parties may place “session” or “persistent” cookies, or similar technologies, on your browser. These technologies may provide the third parties information about your visit so that they can present you with advertisements for services which may be of interest to you. The use of these cookies is subject to the third party’s own cookie notices.
3. COOKIES WE USE
Below is a list of the specific cookies we use on Voice and the choices that you have.
| Cookie Name | Description and Purpose | Type | Hostname | Lifespan |
|---|---|---|---|---|
| eupubconsent | This cookie is used by the IAB Europe Transparency & Consent Framework to store the user’s consent to the data collection Purposes. The cookie holds an encrypted consent string that vendors participating in the framework can read and determine the user’s consent. | Strictly Necessary Cookies | app.voice.com | PERSISTENT |
| OptanonAlertBoxClosed | This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor. | Strictly Necessary Cookies | cookie-cdn.cookiepro.com, app.voice.com | PERSISTENT |
| OptanonConsent | This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor. | Strictly Necessary Cookies | app.voice.com | PERSISTENT |
| __cfduid | Cookie associated with sites using CloudFlare, used to speed up page load times. According to CloudFlare it is used to override any security restrictions based on the IP address the visitor is coming from. It does not contain any user identification information. | Strictly Necessary Cookies | app.voice.com, help.voice.com, voice.com, blockonehelp.zendesk.com | PERSISTENT |
| __cfruid | Cookie associated with sites using CloudFlare, used to identify trusted web traffic. | Strictly Necessary Cookies | app.voice.com, blockonehelp.zendesk.com | SESSION |
| __cf_bm | The __cf_bm cookie is a cookie necessary to support Cloudflare Bot Management, currently in private beta. As part of our bot management service, this cookie helps manage incoming traffic that matches criteria associated with bots. | Strictly Necessary Cookies | help.voice.com | PERSISTENT |
| _zendesk_session | Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels. | Functional Cookies | help.voice.com | SESSION |
| _help_center_session | This cookie aids in session for the Zendesk guide. | Functional Cookies | help.voice.com | SESSION |
| _zendesk_shared_session | This cookie holds session information for sharing across Zendesk applications. | Functional Cookies | help.voice.com | SESSION |
| _zendesk_authenticated | This cookie is used to store a binary variable determining whether a user has been authenticated. | Functional Cookies | help.voice.com | PERSISTENT |
| intercom-id-g8kctfv1 | This cookie is set by the Intercom SDK. Intercom is a conversational relationship management platform that allows Voice to communicate with visitors to the Voice site. This cookie identifies visitors anonymously for up to 9 months from their last visit. | Functional Cookies | app.voice.com | PERSISTENT |
| intercom-session-g8kctfv1 | This cookie is set by the Intercom SDK. Intercom is a conversational relationship management platform that allows Voice to communicate with Voice users. The cookie contains an identifier for each unique browser session that allows Voice users to access their conversations with Voice and have data communicated on logged out pages for up to 1 week. | Functional Cookies | app.voice.com | PERSISTENT |
| JSESSIONID | This domain is controlled by New Relic, which provides a platform for monitoring the performance of web and mobile applications. | Analytic Cookies | nr-data.net | SESSION |
| _hjid | Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. | Analytic Cookies | voice.com | SESSION |
| _hjIncludedInSample | This cookie is associated with web analytics functionality and services from Hotjar, a Malta based company. It uniquely identifies a visitor during a single browser session and indicates they are included in an audience sample. | Analytic Cookies | app.voice.com, script.hotjar.com | SESSION |
| _hjIncludedInPageviewSample | This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels. | Analytic Cookies | app.voice.com | PERSISTENT |
| _hjAbsoluteSessionInProgress | This session cookie is set to let Hotjar track sessions. | Analytic Cookies | voice.com | PERSISTENT |
| _hjTLDTest | When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed. | Analytic Cookies | voice.com | SESSION |
| _gid | This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited. | Analytic Cookies | voice.com | PERSISTENT |
| _ga | This cookie name is associated with Google Universal Analytics – which is a significant update to Google’s more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners. | Analytic Cookies | voice.com | PERSISTENT |
| _gat | This cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate – limiting the collection of data on high traffic sites. It expires after 10 minutes. | Analytic Cookies | voice.com | PERSISTENT |
| _gat_gtag_xxxxxxxxxxxxxxxxxxxxxxxxxxx | Google Analytics | Analytic Cookies | voice.com | PERSISTENT |
| NID | This domain is owned by Google Inc. Although Google is primarily known as a search engine, the company provides a diverse range of products and services. Its main source of revenue however is advertising. Google tracks users extensively both through its own products and sites, and the numerous technologies embedded into many millions of websites around the world. It uses the data gathered from most of these services to profile the interests of web users and sell advertising space to organisations based on such interest profiles as well as aligning adverts to the content on the pages where its customer’s adverts appear. | Third Party Cookies | google.com | |
| YSC | YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. | Third Party Cookies | youtube.com | |
| test_cookie | This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Google’s real time bidding advertising exchange. | Third Party Cookies | doubleclick.net | |
| VISITOR_INFO1_LIVE | This cookie is used as a unique identifier to track viewing of videos. | Third Party Cookies | youtube.com | |
| GPS | YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. | Third Party Cookies | youtube.com | |
| IDE | This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Google’s real time bidding advertising exchange. | Third Party Cookies | doubleclick.net |
4. CHANGING YOUR COOKIE PREFERENCES
You may choose to manage your cookie preferences through the consent settings made available to you within Voice, some parts of Voice may not work as intended or may not work at all.
You can also change your cookie settings using your browser settings. The “Help” menu in the toolbar of most web browsers will tell you how to change your browser’s cookie settings, including how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Below is some helpful guidance about how to make these changes on some of the popular browsers.
However, please note that if you customise your preferences via the consent settings or use your browser settings to block all cookies (including, for example, Strictly Necessary Cookies) you may not be able to access all or parts of Voice, or some parts of Voice may not work as intended or may not work at all.
5. CHANGES TO THIS NOTICE
Any changes we make to this Cookie Notice in the future will be made available on Voice and also available if you contact us as set out in our Privacy Notice. Please check back frequently to see any changes.